Privacy Policy

Welcome to Roof Troops Roofing! This Privacy Policy explains how we collect, use, disclose, and protect your personal information. Your privacy is important to us, and we are committed to handling your data with transparency and respect.

INTRODUCTION

Roof Troops Roofing (“we,” “our,” or “us”) is a veteran-owned and operated roofing company serving Rutherford County and the surrounding Tennessee areas. This Privacy Policy outlines how we handle information collected when you visit our website, contact us, or use our roofing, gutter, or storm damage services. By engaging with our services, you agree to the terms outlined below.

CHANGES TO OUR PRIVACY POLICY

We may update this Privacy Policy periodically to reflect changes in our business operations, technology, or legal obligations. Any updates will be posted on our website, and we encourage you to review this page regularly.

INFORMATION WE COLLECT

We collect personal and non-personal information to help us serve you better. This may include:

  • Contact Information: Your name, phone number, email address, and property address.

  • Project Details: Information related to your roofing, gutter, or storm repair needs (e.g., project type, damage description, or service request).

  • Website Data: When you visit our website, we may collect your IP address, browser type, and general browsing activity to improve performance and user experience.

HOW WE USE YOUR INFORMATION

We use the information collected for purposes such as:

  • Providing Quotes & Services: To contact you regarding estimates, schedule appointments, and complete your requested roofing or exterior services.

  • Customer Support: To respond to inquiries and ensure a smooth and transparent communication process.

  • Service Improvement: To enhance our website and services based on feedback and usage patterns.

  • Legal Obligations: To comply with applicable laws and regulations.

SMS OPT-IN CONSENT AND PHONE NUMBER PRIVACY

We collect and use your phone number only with your explicit consent for SMS communications from Roof Troops Roofing. These communications are strictly service-related — we never sell or share your phone number with third parties for marketing purposes.

TYPES OF SMS COMMUNICATIONS

By opting in, you may receive messages related to:

  • Appointment confirmations and reminders

  • Service updates or repair status

  • Estimates and invoices

  • General customer service follow-ups

STANDARD SMS DISCLOSURES

  • Message frequency may vary

  • Message and data rates may apply

  • To opt out, reply STOP

  • For assistance, reply HELP or contact us through our website

OPT-IN CONSENT

By providing your phone number and choosing to receive SMS communications, you consent to receive text messages from Roof Troops Roofing. Consent is not required to receive our roofing or gutter services. You can opt out anytime by replying STOP.

OPT-OUT INSTRUCTIONS

To stop receiving SMS messages, reply STOP to any text message from Roof Troops Roofing. You’ll receive a confirmation, and no further messages will be sent.

HELP INSTRUCTIONS

For help with SMS communications, reply HELP or contact us:
📞 Phone: 615-258-9977
📧 Email: [email protected]
🌐 Website: www.rooftroopstn.com

INFORMATION SHARING

We respect your privacy — Roof Troops Roofing does not sell or rent your personal data. We may share limited information only with:

  • Service Providers: Trusted vendors who assist with operations (e.g., web hosting, scheduling tools).

  • Legal Authorities: When required by law, court order, or legal process.

Note: No mobile information will ever be shared with third parties or affiliates for marketing or promotional purposes. All text message opt-in data is excluded from sharing.

COOKIES AND TRACKING TECHNOLOGY

Our website may use cookies or similar technologies to enhance your browsing experience, analyze performance, and personalize content.

Managing Cookies

You can adjust your browser settings to block or delete cookies. However, disabling cookies may affect the functionality of certain features on our site.

CONTACT US

If you have questions about this Privacy Policy or how your data is handled, please contact us:

📞 Phone: 615-258-9977
📧 Email: [email protected]
🌐 Website: www.rooftroopstn.com

Thank you for trusting Roof Troops Roofing.
We’re proud to protect Tennessee homes — and your privacy — with the same integrity and care we bring to every roof we build.